FREQUENTLY ASKED QUESTIONS
- WHAT GOES INTO PRICING?
We use the acronym TEE to answer this: Time, Equipment, Experience. To some, it may appear to only be paying for "4-5 hours" of services during the wedding or event, but a full-service DJ company such as ourselves will invest 40-50 hours of time through consultations, music purchasing/editing, preparation, set-up/tear-down, communicating with vendors/venue, internal management, and other business endeavors that result in the success of your special occasion. We have top-of-the-line equipment, as well as backups at all times. With over 25 years in the industry, we're leaders in our field and prepared for just about anything. Depending on factors such as time, location, services needed (ceremony and/or reception for example), lights, multiple equipment set-ups (if ceremony and reception are in different areas) and any other special factors, our professional wedding services range in average cost from $1200-$4500, and events range on average from $400-$4000. We also have Photo Booth options from $500-$750, which generally run $50-$150 lower than our competition.
- WHAT IS YOUR CANCELLATION POLICY?
Our deposit is non-refundable. It covers the initial time, labor & resources to secure our services, secure your date, and begin planning. Full payment is due within 30 days of your original wedding/event date, and at which time is fully non-refundable if canceled.
ALL PAYMENTS are fully transferable to any other date within 2-years of your original date and with the original client. Should you need to cancel, you can transfer those payments toward a future event using any services we offer (DJ/MC, photobooth, trivia, lighting, live music). Should you postpone your wedding/event, we cannot guarantee we will have the same DJ, or any DJ, available. However, with over 20 DJs on our team, it is highly likely we will. In the rare instance we don't, we'd help you find another DJ company we trust. But over 99% of the time we can cover a new date with a member of our team.
- DO YOU PROVIDE 1 OR 2 DJs/MCs?
Our traditional DJ/MC services are for 1 person, who serves as both DJ/MC. This is our standard practice for performing weddings/events. However, an additional DJ/MC can be added if desired at an additional charge and will be itemized in our Services Provided section.
- WHEN DO I PAY FOR YOUR SERVICES?
We ask for a 50% deposit within 30 days of sending you the contract guaranteeing our services, with the remaining 50% due 30 days before your event. If we need to set up a different schedule, we can do that also.
- ARE YOU INSURED?
Yes. We are fully insured with a $2-million liability policy. And since we've already done work with CMS and are registered volunteers, we've also been fingerprinted and had background checks done. We want every person and organization who hires us to be confident they're not only hiring professionals, but safe and respectful people.
- WILL YOU PLAY MY MUSIC & REQUESTS?
Yes, we'll most certainly play your music. It's your event! We'll discuss all music, must-play lists, do-not-play lists, how we'll handle requests (if you allow), and more ahead of time. In all cases, we keep the crowd, feel, flow and event in mind and play appropriate and edited music (unless you tell us otherwise).
- WHAT KIND OF EQUIPMENT DO YOU USE? DO YOU CARRY BACKUPS?
Only the best! And while we've never needed Backup Equipment...we always have it on hand. We use EV speakers, Shure mics, Yamaha mixers, Pioneer controllers, and Chauvet lighting.
- WILL I MEET MY DJ AHEAD OF TIME? WILL HE/SHE KNOW PROPER ETIQUETTE?
Yes. You'll meet him/her, discuss your vision and plan every detail as you wish. You'll actually talk to them from the start so you can decide if he/she is the right fit. We pride ourselves on building relationships, on proper etiquette and professionalism. It's part of our name and what we believe! We dress nice and even try to match the color or theme of your event if possible. For weddings, men wear a suit or dress pants/jacket/tie, and women a comparable outfit with nice pants, top and possibly jacket. We can wear whatever you prefer. If you'd like us to wear a tux, we can also do that and simply charge the fee for a tuxedo rental.
- WHAT IF SOMETHING HAPPENS TO MY DJ?
We always keep a number of DJs open and available as a backup should anything happen to your DJ. If an accident, severe illness or emergency were to happen on the day of your event, we have a dedicated group of backup DJs who jump in to cover things. If something happened in advance and we didn't have a DJ who we, or you, felt was the right fit, we have great relationships with several reputable DJ companies in the area and would contact them on your behalf to help find a replacement. But with us having over 25 different DJs, that's a very unlikely occurrence!
- HOW MUCH TIME DO YOU ALLOW FOR SETUP? IS THAT INCLUDED IN YOUR COST?
We're always there a minimum of 2-3 hours before the event starts. Considering it only takes us about an hour to set-up, that leaves us plenty of time to double-check and triple-check everything, coordinate with other vendors, and account for anything. Setup time is included in all our pricing.
- DO YOU ATTEND THE REHEARSAL?
Our contract does not include us attending any rehearsals. Generally, it is not needed for us to be there unless you have several moving parts of your ceremony that require music beyond the traditional processionals and ceremony structure. Examples involve combining our services with live music, unique setups, lack of power supply, etc. If you’d like us to attend the Rehearsal the day/evening prior, we can do so at a cost of $200 to cover travel time (within an hour), up to 2 hours on-site time & any equipment necessary. We would also need to schedule this in advance to ensure no conflicts with other events the day prior.
- DO YOU PROVIDE A WRITTEN CONTRACT?
Yes. We provide a contract ensuring our services and confirming your needs. You can review before signing and we're happy to modify if there's something particular you want or need.
- WHAT DO YOUR LIGHTS LOOK LIKE?
We encourage everyone to visit the LIGHTING page of our website to see pictures and videos of our lighting. Our dance floor lighting blinks to the beat of the music and thus changes speeds. They are a full color wash light, which means they don't have patterns, which also means they look better in your pictures and videos. Our lighting disclaimer: We cannot be responsible for anyone adversely affected by the colors or blinking pace of these lights. Should anyone ever have an issue with them, just inform us and we will shut off any necessary. This is a very rare occurrence, most commonly associated with anyone who may have epilepsy or vertigo. Again, in those situations, we can shut off lights or make them a static (non-blinking) color.
- WHAT DO YOUR SETUPS LOOK LIKE?
We encourage everyone to visit our Instagram page for pictures of our different setups. We have many different options, but in all cases, our goal is to be simple, tidy, elegant and cater to what you want.
- DO YOU TAKE BREAKS?
The only break we take during weddings/events is while food is served, and only if food is part of the event, such as at a wedding. We will take 15 minutes to eat, but continue to have music playing.
- DO YOU BELONG TO A PROFESSIONAL ORGANIZATION OR TRADE GROUP?
We are a member of the two largest Wedding & Event organizations in NC and the US, the International Live Events Association (ILEA) and National Association of Catering Executives (NACE). We're also a member of the CRVA, Better Business Bureau, Chamber of Commerce and others. We're active with several charities also. We believe in giving back however we can, getting involved in the community and continued education.
- HOW MANY YEARS OF EXPERIENCE DO YOU HAVE?
We've been in the wedding and events industry for 27 years. Combined, our team of more than 25 has over 200 years' experience to draw upon and ensure your event is a success!
WHAT DO YOU WEAR?
We treat like wedding/event like the important event it is! For our male DJs: We wear a suit and tie, or dress pants, jacket and tie. For our female DJs: We were slacks and a blouse/jacket or pantsuit.
HOW MUCH DO YOU TALK WHILE DJ'ING?
That is totally up to you! We can talk as little or as much as you want to inform and engage your guests. But our goal throughout is never to put the attention on us. It's to focus on you, your guests, and everyone having an amazing time. There are lots of ways to engage your guests without the DJ having to talk alot or saying the same old things. These are all things we discuss with you when we have our planning meetings.
- MAY WE CONTACT YOUR REFERENCES?
You can find TESTIMONIALS from past couples and clients we've worked with on our website, as well as over 750 reviews on Google, Wedding Wire & The Knot. We've had many couples and clients who've approved sharing their information for referrals also, for which we can send you.
- SPECIFIC QUESTIONS ABOUT A SERVICE?
If you have specific questions about a specific service such as Ceremony, Photo Booths, Lighting or Live Music, we encourage you to visit the SERVICES page of our website for details on each! If you still have any unanswered questions, EMAIL US to ask us!